I’m a product, visual, and systems design leader with over a decade of experience in the e-commerce, fintech and digital enterprise systems spaces.

My true passion is working with really talented people to solve complex problems for real world users.

I am passionate about leveraging research to find a meaty problem that’s worth solving. I’m driven by the one-on-one user interviews I facilitate that help my business, product and engineering partners better understand our opportunity. I get excited to create a whiteboard sketch, Figma wireframe, or even an Excel file to turn a complex web of possible solutions into a testable prototype.

I am passionate about working with great people, and work everyday to foster relationships built on transparency, radical candor, and inclusivity. I take work seriously, but not myself – I tend to lead with good humor, a pinch of dry sarcasm, and a healthy portion of dad jokes.

I am passionate about family and being purposeful in spending quality time together. I am inspired daily by my children’s curiosity, imagination, and unbridled energy; witnessing the things I take for granted through their eyes is a humbling reminder to stay grateful and keep learning.

The Oliveiras at Cristo Redentor, Rio de Janeiro, Brasil - 2019

Experience

Capital One / Sr. Manager, UX/UI Design, Card Partnerships Acquisitions
June 2019 – Sept 2021

  • Led design strategy, research, and delivery of acquisition customer experiences for Capital One’s US Card Partnerships portfolio of brands, including Walmart, Williams-Sonoma, Cabela’s, Neiman Marcus, and others

  • Work closely with internal client development teams and external partner stakeholders to address opportunities unique to each Partner’s, and their customer’s, context

  • Designed a documentation and template library of core acquisition experiences that expedited the pitch, onboarding, and maintenance of new card partners; reduced the time required to launch a new partner program from six to two months

  • Regularly audit current catalog of features across the Partnership portfolio to identify and reduce arbitrary uniqueness; design, research, and implement new acquisition platform enhancements that strengthen the overall portfolio

CarMax / Sr. Product Designer & Visual System Design Lead
Sept. 2015 – June 2019

  • Partnered closely with Product Manager and Lead Developer to design and launch an omni-channel vehicle appraisal tool that allows customers to receive firm offers on their vehicles before having to visit a store

  • Led customer research, remotely and in-person, to understand shared customer pain points; synthesized and analyzed findings to build product backlog of opportunities

  • Owned design delivery from ideation stage, to prototyping, and visual design; worked alongside front-end developers to build, test, and launch each enhancement

  • Managed CarMax’s multi-disciplinary Visual System Design team as product owner and lead designer

  • Led team-wide adoption of modern UX design tools (Sketch, Axure, InVision, UserTesting)

Unboxed Technology / Art Director
Oct. 2012 – Sept. 2015

  • Managed a multi-disciplinary Visual & Interaction Design team

  • Collaborated with Product Management, Engineering, Quality Assurance, Account Directors, and Senior Leadership teams to translate business strategy, client, and user needs into digital sales-enablement tools and workforce-training content

  • Created wireframes and functional prototypes for usability testing, internal and external presentations

Wayfair.com, Joss & Main / Design & Visual Production, Manager
June 2010 – July 2012

  • Managed Production Design team of junior designers that created visual assets for daily private-sale events

  • Designed templates for themed events that expedited the publishing of editorial content on website and via email

  • Managed production meetings to set daily goals and provided feedback or critique on open projects

  • Collaborated with merchandising, marketing and web development teams to introduce new product enhancements and managed the event calendar

Education

University of Massachusetts, Lowell
Bachelor of Fine Arts, Graphic Design

Skills & Tools

User Experience & Interface Design
Figma/Figjam, Sketch, InVision, Axure, Photoshop, Illustrator

User Research
Planning and executing moderated user research, Usertesting.com

Data & Analytics
QuantumMetrics, Qualtrics, Google Analytics