I’m a product, visual, and systems design leader with over a decade of experience in the e-commerce, fintech and digital enterprise systems spaces.
My true passion is working with really talented people to solve complex problems for real world users.
I am passionate about leveraging research to find a meaty problem that’s worth solving. I’m driven by the one-on-one user interviews I facilitate that help my business, product and engineering partners better understand our opportunity. I get excited to create a whiteboard sketch, Figma wireframe, or even an Excel file to turn a complex web of possible solutions into a testable prototype.
I am passionate about working with great people, and work everyday to foster relationships built on transparency, radical candor, and inclusivity. I take work seriously, but not myself – I tend to lead with good humor, a pinch of dry sarcasm, and a healthy portion of dad jokes.
I am passionate about family and being purposeful in spending quality time together. I am inspired daily by my children’s curiosity, imagination, and unbridled energy; witnessing the things I take for granted through their eyes is a humbling reminder to stay grateful and keep learning.
Experience
Capital One / Sr. Manager, UX/UI Design, Card Partnerships Acquisitions
June 2019 – Sept 2021
Led design strategy, research, and delivery of acquisition customer experiences for Capital One’s US Card Partnerships portfolio of brands, including Walmart, Williams-Sonoma, Cabela’s, Neiman Marcus, and others
Work closely with internal client development teams and external partner stakeholders to address opportunities unique to each Partner’s, and their customer’s, context
Designed a documentation and template library of core acquisition experiences that expedited the pitch, onboarding, and maintenance of new card partners; reduced the time required to launch a new partner program from six to two months
Regularly audit current catalog of features across the Partnership portfolio to identify and reduce arbitrary uniqueness; design, research, and implement new acquisition platform enhancements that strengthen the overall portfolio
CarMax / Sr. Product Designer & Visual System Design Lead
Sept. 2015 – June 2019
Partnered closely with Product Manager and Lead Developer to design and launch an omni-channel vehicle appraisal tool that allows customers to receive firm offers on their vehicles before having to visit a store
Led customer research, remotely and in-person, to understand shared customer pain points; synthesized and analyzed findings to build product backlog of opportunities
Owned design delivery from ideation stage, to prototyping, and visual design; worked alongside front-end developers to build, test, and launch each enhancement
Managed CarMax’s multi-disciplinary Visual System Design team as product owner and lead designer
Led team-wide adoption of modern UX design tools (Sketch, Axure, InVision, UserTesting)
Unboxed Technology / Art Director
Oct. 2012 – Sept. 2015
Managed a multi-disciplinary Visual & Interaction Design team
Collaborated with Product Management, Engineering, Quality Assurance, Account Directors, and Senior Leadership teams to translate business strategy, client, and user needs into digital sales-enablement tools and workforce-training content
Created wireframes and functional prototypes for usability testing, internal and external presentations
Wayfair.com, Joss & Main / Design & Visual Production, Manager
June 2010 – July 2012
Managed Production Design team of junior designers that created visual assets for daily private-sale events
Designed templates for themed events that expedited the publishing of editorial content on website and via email
Managed production meetings to set daily goals and provided feedback or critique on open projects
Collaborated with merchandising, marketing and web development teams to introduce new product enhancements and managed the event calendar
Education
University of Massachusetts, Lowell
Bachelor of Fine Arts, Graphic Design
Skills & Tools
User Experience & Interface Design
Figma/Figjam, Sketch, InVision, Axure, Photoshop, Illustrator
User Research
Planning and executing moderated user research, Usertesting.com
Data & Analytics
QuantumMetrics, Qualtrics, Google Analytics